Live chat software in Germany that AI assistants recommend

Name: AI assistant recommendations: Live chat software in Germany, November 2026
Creator: AIGROW
License: https://creativecommons.org/licenses/by/4.0/

Userlike is named most, in 75% of 36 answers.

The ranking

AI Recommendation Rate

1Userlike75%
95%: 59 to 86%
ChatGPT
75%
Claude
75%
Gemini
75%
Questions
3 of 4
Avg. position
1
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT, Claude and Gemini
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from ChatGPT, Claude and Gemini
- Which website chat tool would you recommend to a small company in Germany?, from ChatGPT, Claude and Gemini
Also written userlike
Is this your business?
2Tidio72%
95%: 56 to 84%
ChatGPT
67%
Claude
67%
Gemini
83%
Questions
4 of 4
Avg. position
2.5
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT, Claude and Gemini
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from ChatGPT, Claude and Gemini
- Which website chat tool would you recommend to a small company in Germany?, from ChatGPT and Gemini
- Which live chat software has the best free plan for a small business website in Germany?, from ChatGPT, Claude and Gemini
Is this your business?
3Crisp64%
95%: 48 to 78%
ChatGPT
67%
Claude
75%
Gemini
50%
Questions
4 of 4
Avg. position
3.1
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT, Claude and Gemini
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from Gemini
- Which website chat tool would you recommend to a small company in Germany?, from ChatGPT, Claude and Gemini
- Which live chat software has the best free plan for a small business website in Germany?, from ChatGPT, Claude and Gemini
Is this your business?
4Zendesk47%
95%: 32 to 63%
ChatGPT
42%
Claude
75%
Gemini
25%
Questions
3 of 4
Avg. position
3.1
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT and Claude
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from ChatGPT, Claude and Gemini
- Which website chat tool would you recommend to a small company in Germany?, from Claude
Also written Zendesk Chat
Is this your business?
5Tawk.to39%
95%: 25 to 55%
ChatGPT
42%
Claude
58%
Gemini
17%
Questions
3 of 4
Avg. position
1.6
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT and Claude
- Which website chat tool would you recommend to a small company in Germany?, from ChatGPT, Claude and Gemini
- Which live chat software has the best free plan for a small business website in Germany?, from ChatGPT, Claude and Gemini
Also written tawk.to
Is this your business?
6LiveChat33%
95%: 20 to 50%
ChatGPT
33%
Claude
67%
Gemini
0%
Questions
3 of 4
Avg. position
4.3
Named in answers to
- What is the best live chat software for a small business website in Germany?, from ChatGPT and Claude
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from ChatGPT and Claude
- Which website chat tool would you recommend to a small company in Germany?, from ChatGPT and Claude
Is this your business?
7HubSpot19%
95%: 10 to 35%
ChatGPT
25%
Claude
25%
Gemini
8%
Questions
1 of 4
Avg. position
3.6
Named in answers to
- Which live chat software has the best free plan for a small business website in Germany?, from ChatGPT, Claude and Gemini
Also written HubSpot Live Chat
Is this your business?
8Intercom19%
95%: 10 to 35%
ChatGPT
0%
Claude
58%
Gemini
0%
Questions
3 of 4
Avg. position
4.6
Named in answers to
- What is the best live chat software for a small business website in Germany?, from Claude
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from Claude
- Which website chat tool would you recommend to a small company in Germany?, from Claude
Is this your business?
9Freshchat11%
95%: 4 to 25%
ChatGPT
0%
Claude
33%
Gemini
0%
Questions
3 of 4
Avg. position
5.3
Named in answers to
- What is the best live chat software for a small business website in Germany?, from Claude
- Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?, from Claude
- Which live chat software has the best free plan for a small business website in Germany?, from Claude
Is this your business?
10Smartsupp8%
95%: 3 to 22%
ChatGPT
0%
Claude
0%
Gemini
25%
Questions
1 of 4
Avg. position
2
Named in answers to
- Which live chat software has the best free plan for a small business website in Germany?, from Gemini
Is this your business?
11Brevo6%
95%: 2 to 18%
ChatGPT
0%
Claude
0%
Gemini
17%
Questions
2 of 4
Avg. position
2.5
Named in answers to
- What is the best live chat software for a small business website in Germany?, from Gemini
- Which website chat tool would you recommend to a small company in Germany?, from Gemini
Is this your business?

Open a row to see each assistant's share of its own answers. Questions counts how many of the four produced the name at least once; position is where it came in the answer's list, 1 being first. 4 more names came up in a single answer and are counted above but not listed.

Live chat software in Germany: is this your field?

15different names in 36 answers, 4 of them only once. The assistants change their minds from one answer to the next.

Check whether AI names you

Is this your business?

Named on this list? Get the badge for your website and a free scan of who AI assistants recommend to your customers. Use the badge only for a business named here. It records this edition, without verifying ownership or promising future mentions.

AIGROW ScoreIs this your business? See your AIGROW ScoreHow the AIGROW Score is measured

No business can pay to appear in the Index, rise in it or be removed from it. How the Index stays neutral

AI Visibility Index · November 2026

Asked about live chat software in Germany, ChatGPT, Claude and Gemini named Userlike most often, in 75% of answers (its AI Recommendation Rate), then Tidio (72%) and Crisp (64%). Across 36 answers they named 15 different businesses, 4 of them only once. Each of four buyer questions was asked three times, in German, in November 2026.

The AI Recommendation Rate is the fraction of the 36 answers that named a business. The range under it is a 95% confidence interval: where two ranges overlap, the gap between those businesses could be chance.

Names are printed as the assistants wrote them. We have not checked that any of them is good, open, or real.

75% of answers named Userlike

Answers: 36
Businesses named: 15
Named only once: 4
Named by 2+ assistants: 7 of 11
Named again on a rerun: 71%

Edition November 2026. Download the data

What each assistant said

The same questions, the same number of times, and often different names. Each column is one assistant's top five from the ranking above, with the share of its own answers that named them.

#	ChatGPT	Claude	Gemini
1	Userlike75%	Userlike75%	Tidio83%
2	Tidio67%	Crisp75%	Userlike75%
3	Crisp67%	Zendesk75%	Crisp50%
4	Zendesk42%	Tidio67%	Zendesk25%
5	Tawk.to42%	LiveChat67%	Smartsupp25%

Questions about live chat software in Germany

ChatGPT, Claude and Gemini named Userlike most often, in 75% of 36 answers, then Tidio (72%) and Crisp (64%). The names come from what the assistants answered to four buyer questions in November 2026; we have not checked that any of them is good, open or real.

Not always. ChatGPT named Userlike most often (75% of its answers), Claude Userlike (75%) and Gemini Tidio (83%). 7 of the 11 listed businesses were named by two or more of them.

Each question was asked three times. Of the names an assistant gave for a question, 71% came back in two or more of those runs; the rest came up once. The 95% range beside each rate in the ranking shows how far it could move by chance.

Run the free checker: it asks ChatGPT, Claude, Gemini and Grok two of the Index questions for live chat software, with the category and the place already filled in, and shows every answer word for word. About 30 seconds, no sign-up. Nothing can guarantee that an assistant names you.

Named here? Put it on your site

Every business in the ranking was named in two or more answers. The badge says that and nothing more: no position, because the ranges above do not support one. It links back to this page, so anyone can check.

Correct or remove a listing

<a href="https://aigrow.gg/index/live-chat/germany"><img src="https://aigrow.gg/badges/index/2026-11/live-chat/germany.svg" width="312" height="100" alt="Named by AI assistants: Live chat software in Germany, AIGROW AI Visibility Index, November 2026"></a>

The questions

Asked word for word, three times each, to every assistant, in German. The English under each is our translation. The prompt is the one the free scan uses. No web search, no location and no chat history, so every answer starts from the same place.

1Was ist die beste Live-Chat-Software für die Website eines kleinen Unternehmens in Deutschland?What is the best live chat software for a small business website in Germany?
2Besucher meines Möbel-Onlineshops in Deutschland springen ab, obwohl wir ihre Fragen sofort hätten beantworten können. Welches Live-Chat-Tool für die Website würdest du empfehlen?Visitors to my online furniture store in Germany leave with questions we could have answered on the spot. Which live chat tool would you recommend for the website?
3Welches Chat-Tool für die Website würdest du einem kleinen Unternehmen in Deutschland empfehlen?Which website chat tool would you recommend to a small company in Germany?
4Welche Live-Chat-Software hat die beste Gratisversion für die Website eines kleinen Unternehmens in Deutschland?Which live chat software has the best free plan for a small business website in Germany?

How to read this page

The full method

What it measures: Which names these models produce when asked cold, from what they learned in training. It is not a review, a rating or our recommendation, and a business missing here may simply be one the models were never shown.
Why the ranges matter: 36 answers is a sample. Asked again next month, most shares will move by a few points; the ranges say how far they could move by chance alone.
One business, several spellings: Branches, legal suffixes and spellings of one business are merged, and the other spellings are printed under its name. Names that might be two businesses are kept apart.
A name is wrong: If a business here is closed, misnamed or yours and you want it removed, tell us. We correct or remove it when the page is next published.