Refund Policy

1. How to ask for a refund

Write to support@aigrow.gg from the email address you used at checkout. If you cannot use that address, tell us which address you paid with and we will ask you to confirm that the order is yours.

Include:

• the email address you paid with;
• what you bought and the date of the payment, or the receipt or invoice number;
• which rule in this policy you are relying on, if you know it;
• for a withdrawal, a clear statement that you are withdrawing from the contract.

A deadline in this policy is met when your request reaches us within it, except for a withdrawal, where sending it in time is enough. Days are calendar days unless a rule says working days.

For the AI Local Fix result refund, you can also reply to the email that brings you the day 90 report.

2. Plans

In this policy, a plan means a subscription to an AIGROW plan (Watch, Act, Operate or Agency, including agency client seats), to the Blog Growth Engine or to Complete AI Visibility, whether it is billed monthly or yearly. Monthly API credit plans are covered in the next section.

The 14-day refund of your first payment

If you ask within 14 days of the first payment for a plan, we refund that payment in full. This applies once to each of these products: AIGROW plans, the Blog Growth Engine and Complete AI Visibility. Moving from one AIGROW plan to another does not start a new first payment.

If the AI Visibility Audit was credited against your first month of Complete AI Visibility, the refund covers the amount you actually paid for that month.

Every other plan payment

Apart from that refund, and except where the law requires otherwise, plan fees are not refundable. We do not refund or credit part of a billing period, unused allowances or time you did not use the service. This includes the renewal of a yearly plan.

You can cancel at any time, from Manage subscription in your dashboard billing settings, on the cancel page or by email to support@aigrow.gg. Cancellation takes effect at the end of the period you have paid for. You keep access until then and are not charged again.

Agency client seats

A seat change that lowers your monthly total is credited on your next invoice. A change that raises it is charged at once for the rest of the billing period. Seat credits are applied to your invoices and are not paid out in cash.

Consumers in Germany, the Netherlands, Belgium and other countries that limit automatic renewal. After the initial term, your plan continues for an indefinite period and you can end it at any time with up to one month’s notice. Fees you paid for any time after it ends are refunded pro rata.

France. If you are a consumer and we did not send you, before a yearly renewal, the reminder that Article L215-1 of the Consumer Code requires, you can end the plan free of charge at any time after the renewal. We then refund, within 30 days of the date it ends, what you paid for the period after that date.

Domain security monitoring

Domain security monitoring is a monthly subscription, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month. You can cancel at any time from the link in each monitoring email, or by replying to one. The monitoring stops at the end of the month already paid, and you are not charged again.

AI share of voice for agencies

The white-label AI share of voice line for agencies is a monthly subscription, and the rules above for plans do not apply to it. Each month’s section is delivered within the times its page gives, or that month is refunded in full on request. A month that was delivered is not refunded, including for part of a month, unless the law requires it. You can cancel at any time from the link in your receipt or by replying to it; the line stops at the end of the month already paid, and you are not charged again.

Document data entry

Document data entry is a monthly subscription, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month, and documents of a month left unused do not carry over. Extra documents bought as a pack carry over while the subscription runs, and those left when it ends are refunded at the price paid for each. You can cancel at any time from the link in each batch or report email, or by replying to one. The service stops at the end of the month already paid, and you are not charged again.

MCP server hosting

MCP server hosting is a monthly subscription that starts when we hand the server over, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month. You can cancel at any time from the link in your hosting receipt, or by replying to one of our emails. The server is switched off at the end of the month already paid, you are not charged again, and you keep its source code.

Automation care plan

The automation care plan is a monthly subscription, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month. You can cancel at any time from the link in the email we send after payment or in each monthly report, or by replying to one. The care stops at the end of the month already paid, and you are not charged again.

Google Business Profile management

Google Business Profile management is a monthly subscription with no minimum term, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month. You can cancel at any time from the link in the email we send after payment or in each monthly report, or by replying to one. The work stops at the end of the month already paid, and you are not charged again.

Automation on request

Automation on request is a monthly subscription with no minimum term, and the rules above for plans do not apply to it. A month in which we did not deliver what its page lists is refunded in full on request. Other monthly fees are not refunded, including for part of a month. You can cancel at any time from the link in the email we send after payment or in each monthly summary, or by replying to one. Work stops at the end of the month already paid, and you are not charged again.

Automated browser tests

The setup of automated browser tests is paid once and follows the rule for done-for-you services below. Maintenance is a separate monthly subscription with no minimum term, and the rules above for plans do not apply to it. A maintenance month in which we did not deliver what its page lists is refunded in full on request, and so is a maintenance payment made before we hand over your tests. Other monthly fees are not refunded, including for part of a month, and a new journey not used in its month does not carry over. You can cancel at any time from the link in every email we send about it, or by replying to one. Maintenance stops at the end of the month already paid, you are not charged again, and the tests and the workflow stay in your repository.

Coding agent API report

The coding agent API report is a subscription billed every 3 months, and the rules above for plans do not apply to it. A quarter whose run we did not deliver as its page lists is refunded in full on request. Other fees are not refunded, including for part of a quarter. You can cancel at any time from the link in our emails, or by replying to one. The work stops at the end of the quarter already paid, you are not charged again, and reports already sent are yours to keep.

3. API credit

These rules cover credit packs and monthly API credit plans.

• Spent credit is never refunded.
• Credit cannot be exchanged for cash or moved to another account.
• If you are a consumer in the EU, EEA, UK or Switzerland and you withdraw within 14 days of buying credit, we refund the share of the price that matches the credit from that purchase still unspent. If you never redeemed the code, we refund the whole price.
• Bonus credit, review rewards and any other credit you did not pay for are not refunded.
• Otherwise, credit is not refundable, except where the law requires it.
• If we end your access to the API for a reason other than your breach of our terms, we refund the price of the paid credit still unspent on your account.

You can cancel a monthly API credit plan at any time from the link in each plan email, or from API access in your dashboard while signed in with the email address that paid. The plan stops at the end of the month already paid, and credit already added stays on the account that holds it.

4. One-off services

AI Visibility Audit

We deliver the audit within 5 working days of payment, to the email address you paid with, or we refund it in full. A refunded audit is not credited against Complete AI Visibility.

Done-for-you services

This covers the services paid once that are listed on the done-for-you page, and their white-label versions for agencies on the agencies page. Each is delivered as its page lists, within the times it gives, or refunded in full on request. You also get a full refund if you ask before work starts.

Times run from the step the page names, such as your reply with the details we ask for or your approval of our proposal, so time spent waiting for you does not count. Fees you pay directly to a third party, such as a paid directory, are between you and that party.

AI Local Fix

The ordinary rule above applies: delivered as listed, or refunded in full, and a full refund if you ask before work starts.

On top of it, the questions approved with you are asked the same way before work starts, at day 30 and at day 90, and we count the answers that name your business. If the day 90 count is not higher than the first count, on the same questions asked the same way, you get a full refund when you ask within 14 days of the day 90 report. The same applies to the white-label version, with the refund paid to the agency that bought it.

No ranking and no specific answer from any AI assistant is promised. The refund is what stands behind the count.

Product catalog translation

The ordinary rule above applies: delivered as listed, or refunded in full, and a full refund if you ask before work starts. It is sold in packs of product translations paid once, and a translation counts as used once we deliver it. Those you have not used are refunded at the pack’s price for each, when you ask or without asking 12 months after payment.

Voice AI agent migration

The ordinary rule above applies: delivered as listed, or refunded in full, and a full refund if you ask before work starts. The agency pack covers up to 5 inbound agents, and an agent counts as used once we deliver its migration. Agents of the pack you have not used are refunded at the pack’s price for each, when you ask or without asking 12 months after payment. If the new platform or your plan cannot do something your agent does today, we tell you before we change anything, and you choose a workaround or a full refund for that agent.

MVP software build

Work on the build starts when you approve the written specification. Until then you get a full refund on request, and also if you do not approve it. After you approve it, the app is delivered as its page lists, passing the acceptance tests in the specification, or refunded in full. Work beyond the specification is quoted separately and follows the rules for custom work.

Press releases

A release that is not published is refunded in full, and you get a full refund if you ask before work starts. Publication means distribution through our newswire distribution partner’s network. A published release is not refunded because of where it appeared, how it performed or whether anyone wrote about it.

Full AI Visibility Report

When we offer the full report and you buy it, you can reply within 14 days if it is not useful to you, and we refund it.

Everything else sold once

Anything we sell once and fail to deliver is refunded in full. Where a product page makes another refund promise, that promise applies as written. Once delivered, a one-off service is not refunded unless this policy, its page or the law says otherwise.

5. Custom work

Custom builds, implementation sprints, consulting hours, AI Operations engagements and other work we scope and quote for you follow the written proposal you accept. They are not refundable once work begins, except as that proposal says. If you cancel before work begins, we refund what you paid, unless the proposal says otherwise.

If you are a consumer, the right of withdrawal below applies in addition to this rule.

6. Right of withdrawal for consumers

If you are a consumer in the EU, the EEA or the UK, you have the legal right to withdraw from a contract made on aigrow.gg within 14 days, without giving a reason. We give consumers in Switzerland the same right on the same terms. A consumer is a person acting for purposes outside their trade, business, craft or profession.

When the 14 days run

The withdrawal period ends 14 days after the day the contract is made. To meet the deadline, it is enough to send your statement before the period ends.

Services that start at once

When you buy a plan, API credit, an audit, a done-for-you service or a press release, you ask us at checkout to start performance during the withdrawal period, and you acknowledge that you lose the right of withdrawal once we have fully performed the contract.

• If you withdraw after asking us to start, you pay for what we supplied up to the moment you told us, in proportion to the whole contract. For a plan, that is the share of the billing period that has passed. For API credit, it is the price of the credit you spent.
• You lose the right once the service has been fully performed, for example when an audit or report has been delivered, a done-for-you service completed or a press release published.
• For digital content we supply at once, such as a report you download, the right ends when supply begins, if you agreed to that and acknowledged that you would lose the right.

Your refund

We refund what is due within 14 days of the day we receive your withdrawal, by the same payment method you used, unless you expressly agree otherwise. You pay no fee for the refund.

How to withdraw

• Use the withdrawal function on the cancel page (“Withdraw from a contract here”). You do not need to sign in.
• Or email support@aigrow.gg.
• Or write to PeakCore LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Any clear statement that you are withdrawing is enough. We confirm receipt by email without delay. Where our own refund rules above give you more, for example the full refund of a first plan payment, you get whichever is more favourable to you.

Poland. If you are a sole trader and the contract is not of a professional nature for you, as shown in particular by the business activity you have registered, you have the same right of withdrawal as a consumer.

7. Model withdrawal form

You do not have to use this form. It is the model form from the EU Consumer Rights Directive, with our details filled in. The withdrawal function on the cancel page is the quickest way.

(Complete and return this form only if you wish to withdraw from the contract.)

• To: PeakCore LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, support@aigrow.gg
• I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service or digital content:
• Ordered on:
• Name of consumer(s):
• Address of consumer(s):
• Email address used for the order:
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

Delete “I/We” and “my/our” as appropriate.

8. How refunds are paid

We pay refunds through Stripe, our payment processor, to the payment method you used, in the currency you were charged. We do not refund in cash or to another payment method unless the law requires it or we agree. Where you paid with AIGROW credit, we restore the credit instead.

We issue an agreed refund without undue delay, and a refund after a withdrawal within 14 days. Your bank or card issuer then needs its own time to show it, which we do not control. If your bank converted the payment from another currency, the amount you see may differ because of exchange rates and its own charges.

A refund covers what you actually paid, after any discount or credit.

9. Chargebacks

If something is wrong with a charge, please contact support@aigrow.gg before you dispute it with your bank. We can usually fix a billing error faster.

If you dispute a valid charge, we will respond with evidence of your order, your use of the service and your acceptance of our terms. While the dispute is open, we may suspend the account or service it concerns. A chargeback does not cancel a subscription, so cancel it as well if that is what you want.

Nothing in this section limits the rights your bank or card scheme gives you.

10. Purchases through an affiliate

If you bought through an affiliate’s link, your refund rights are the same. A refund or chargeback reverses the commission the purchase produced for the affiliate, as the Affiliate Program Terms explain. If your first plan payment carried the referral discount, the refund covers the discounted amount you paid.