Answers, without opening a ticket
Setup, billing, integrations, security and the things that break. Every article is written for the person hitting the problem rather than for the support queue, and none of it needs an account.
22 articles across 6 categories. If none of them answer it, a person will.
- Community
- answers in public
- Write to us
- a person, within 24h
- Live service affected
- priority handling
- Paid support tier
- none
Getting Started
First steps, onboarding, and platform basics
- 3 min
What is AIGROW?
What AIGROW monitors, audits, and builds. - 4 min
How to get started
Choose the shortest route from a current problem to a useful next step. - 3 min
What happens after I sign up?
What becomes available after a monitoring plan starts. - 5 min
Platform overview
Find monitoring, actions, the assistant, and account controls.
Platform & Billing
Plans, payments, invoices, and account management
- 4 min
Understanding our plans
Compare monitoring capacity, cadence, competitors, and assistant allowance. - 3 min
Billing, invoices, and payments
How billing works, where to find invoices, and payment methods. - 2 min
How to upgrade or downgrade your plan
Change or cancel a paid monitoring subscription in Stripe. - 3 min
Account settings and management
Review profile data, local preferences, sign-in details, billing, and data controls.
Solutions & Services
AI Audit, Ready Solutions, Custom Builds
- 5 min
What is an AI Audit?
The $49 operations audit, its deliverable, and its limits. - 4 min
Ready Solutions: what's available
Defined system scopes, starting prices, and target delivery windows. - 4 min
Custom Build: how it works
How discovery, approval, build, handover, and changes work. - 2 min
Typical deployment timelines
Published target windows for audits, Ready Solutions, and custom work.
Integrations
Connecting AIGROW to your existing tools
- 3 min
Supported integrations
Check named tools and what happens when your connector is missing. - 3 min
How integrations are set up
What happens when we connect AIGROW to your tools. - 3 min
Custom API integrations
What we check before a custom REST or GraphQL connection is approved. - Guide
Using the AIGROW AI API
Redeem your credit, connect Claude Code, Cline or an SDK, and watch your balance.
Security & Data
Data handling, privacy, and compliance
- 4 min
How we handle security
The controls that protect your account, data and payments, and the audited providers behind them. - 3 min
Data retention and deletion
How long we keep your data and how to request deletion. - 3 min
Privacy rights and GDPR requests
How to ask about access, correction, deletion or processing of personal data.
Troubleshooting
Common issues and how to resolve them
- 2 min
Can't access my dashboard
Troubleshooting login and access problems. - 3 min
My integration stopped syncing
What to do when an integration stops working. - 3 min
Deployment running slowly
Diagnosing and resolving performance problems. - 2 min
How to contact support
Send a useful support request without exposing credentials.
Three ways to reach a person
None of them are gated behind a plan, and none of them route through a bot first.
The community
Ask in publicOperators answering operators, usually faster than we can. Public, so the next person with the same problem finds the answer.
Open the communitySupport
Write to usInclude the email on your account and what you expected to happen. It removes an entire round trip and is answered within a business day.
Contact supportStatus
Something is downCheck whether it is you or us before writing. If a deployed system is affected, we email the accounts it touches rather than waiting to be asked.
Check system status