AI Visibility Index · November 2026
Help desk software AI assistants recommend
Who ChatGPT, Claude and Gemini name when a buyer asks them for help desk software, in 20 places. Each ranking comes from the same buyer questions, asked three times in the local language.
By place
Grouped by country. The figure on the right is the share of answers that named the leader; open a place for the full ranking with its uncertainty.
Australia
AustraliaNamed most: Freshdesk, Zendesk and Help Scout.All categories in Australia97%10 listed of 11
Austria
AustriaNamed most: Freshworks, Zendesk and Zoho.All categories in Austria97%9 listed of 14
Belgium
BelgiumNamed most: Freshdesk, Zendesk and Zoho Desk.All categories in Belgium97%11 listed of 12
Brazil
BrazilNamed most: Zendesk, Movidesk and Freshdesk.All categories in Brazil94%12 listed of 13
Canada
CanadaNamed most: Zendesk, Help Scout and Freshdesk.All categories in Canada97%10 listed of 12
Denmark
DenmarkNamed most: Zendesk, Freshdesk and Help Scout.All categories in Denmark100%11 listed of 14
France
FranceNamed most: Zendesk, Freshdesk and Crisp.All categories in France97%9 listed of 11
Germany
GermanyNamed most: Zendesk, Freshworks and Help Scout.All categories in Germany100%9 listed of 16
Ireland
IrelandNamed most: Freshdesk, Zendesk and Help Scout.All categories in Ireland97%9 listed of 9
Italy
ItalyNamed most: Freshdesk, Zendesk and Help Scout.All categories in Italy100%9 listed of 11
Mexico
MexicoNamed most: Freshdesk, Zendesk and Zoho Desk.All categories in Mexico100%11 listed of 18
Netherlands
NetherlandsNamed most: Freshdesk, Trengo and Zendesk.All categories in Netherlands100%7 listed of 11
Norway
NorwayNamed most: Freshdesk, Zendesk and Intercom.All categories in Norway100%10 listed of 16
Poland
PolandNamed most: Freshdesk, Zendesk and LiveChat.All categories in Poland100%14 listed of 17
Portugal
PortugalNamed most: Freshdesk, Zendesk and Help Scout.All categories in Portugal100%9 listed of 14
Spain
SpainNamed most: Freshworks, Zendesk and Zoho.All categories in Spain97%11 listed of 13
Sweden
SwedenNamed most: Zendesk, Freshdesk and Zoho Desk.All categories in Sweden100%10 listed of 14
Switzerland
SwitzerlandNamed most: Zendesk, Freshdesk and Zoho Desk.All categories in Switzerland100%10 listed of 11
United Kingdom
United KingdomNamed most: Freshdesk, Help Scout and Zendesk.All categories in United Kingdom97%8 listed of 13
United States
United StatesNamed most: Freshdesk, Help Scout and Zendesk.All categories in United States100%12 listed of 13
AI Source Map
The sites the assistants read
Before they answer with web search on, the assistants read other sites. The AI Source Map lists the ones they read most for this category, across every country and in each one.
Not on this list? See what ChatGPT says about your business
Help desk software: see whether the assistants name you, or someone else.
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Edition November 2026 · published by Guglielmo Paesano, founder of AIGROW · data under CC BY 4.0