Logistics industry

AI operations for freight forwarders, couriers and 3PL warehouses

Answer shipment status questions from the tracking system, take quote requests with the details the pricing desk needs, collect the documents each shipment needs, prepare customs paperwork for a licensed broker and route every exception to the right desk. Your people keep rates, claims, customs filings and carrier disputes.

Start with the $49 audit See AI Operations

Each price below is the starting price for one system. No system quotes a rate, files with customs or decides a claim.

Logistics operating stack

4 systemsfrom the status question to the exception alert

Status questions and quote requests: support agent
Shipping documents: onboarding
Exception alerts: data hub
Weekly view: reporting

The page connects current AIGROW offers. It does not assume that every team needs the complete stack.

A freight forwarder, courier or 3PL warehouse can hand AI agents its customer service and paperwork: shipment status answers from the tracking system, quote request intake, document collection and exception routing. AIGROW builds each system at a published starting price and can run it as an AI Operations function. Rates, claims and customs filings stay with people.

4 systems, each with its own scope

The prices below come from the current offer pages. They are starting prices for individual systems, not a quote for the complete workflow.

Compare every ready solution

Support AgentSort the customer service inbox, answer shipment status questions from the tracking data in your system and take quote requests with the details the pricing desk needs, such as origin, destination, commodity, weight, dimensions and ready date. Rates, claims, complaints and any status the system cannot read go to a person. It never guesses an arrival time. One-time deployment with delivered source and 30 days of production support.From $290Live in 7 to 10 days

Onboarding AutomationRequest the documents each shipment needs, such as the commercial invoice, the packing list and certificates of origin, remind the shipper and prepare the customs paperwork for your licensed broker. The licensed customs broker checks the paperwork, classifies the goods and files. No system files with customs or assigns a tariff code. One-time deployment with delivered source and 30 days of production support.From $190Live in 5 to 7 days

Data Integration HubRead tracking events from the TMS or WMS and route each exception, such as a delay, a customs hold or a failed delivery, to the desk your rules name, with the shipment record attached. The desk decides what to tell the customer and what to do next. Claims and carrier disputes stay with people. One-time deployment with delivered source and 30 days of production support.From $390Live in 10 to 14 days

Reporting PipelinePrepare the weekly view of status questions, open quote requests, shipments waiting on documents and open exceptions from the systems in scope. The operations manager decides what to change. One-time deployment with delivered source and 30 days of production support.From $190Live in 5 to 7 days

A forwarding day with the desk queues visible

Hypothetical workflow. It shows how the four published systems could support a freight forwarder or a 3PL. It is not a client deployment or a claim about results.

Queue or recordWhat the system doesHuman control

Where is my shipment?The support agent reads the status from the tracking data and drafts the reply, or sends it where your rules allow.Staff take any status the system cannot read

Quote requestsThe support agent asks for origin, destination, commodity, weight, dimensions and ready date and passes a complete request to the pricing desk.The pricing desk quotes every rate

Shipments waiting on documentsThe onboarding workflow requests the commercial invoice, the packing list and the other documents, reminds the shipper and prepares the customs paperwork.A licensed broker checks and files

ExceptionsThe data hub routes a delay, a customs hold or a failed delivery to the desk your rules name, with the shipment record attached.The desk decides what to tell the customer

The weekly reportThe reporting pipeline lists status questions, open quotes, shipments waiting on documents and open exceptions.The operations manager decides

Match the bottleneck to the smallest useful system

A workflow belongs in scope only when its inputs, rules, owner and acceptance check can be written down.

Current bottleneckPublished systemWhat stays human

Status emails fill the customer service inboxSupport AgentRates, claims and complaints

Shipments wait on missing documentsOnboarding AutomationClassification and every customs filing

Exceptions surface when the customer callsData Integration HubWhat to tell the customer

No weekly view of open quotes and exceptionsReporting PipelineWhat to change

Before automating Logistics work

Scope boundaries, current tools, human approval and how to start with one system.

No. It collects the documents and prepares the paperwork for your licensed customs broker, who checks it, classifies the goods and files. In the US, conducting customs business on behalf of others requires a customs broker license, and other countries set their own rules. This page is not legal advice.

No. It takes the quote request with the details your pricing desk needs and passes it on complete. Rates, surcharges, transit time commitments and any negotiation stay with your people.

The data hub routes the exceptions your rules name, such as a delay, a customs hold or a failed delivery, to the right desk with the shipment record attached. A person decides what to tell the customer and what to do next. Claims and carrier disputes stay with your team.

Freight and warehouse systems such as CargoWise, Magaya, Descartes or a 3PL's WMS differ in the access they allow. AIGROW checks each connector, plus the carrier tracking feeds and inboxes in scope, before the scope is approved. A missing connector can change the price or timeline.

Yes. The same work can run as an AI Operations function on a monthly plan. AIGROW hosts the agents, keeps the review queue and the action logs and sends a weekly report, while your desks handle every exception. The AI Audit is the first paid step: it maps which customer service and paperwork tasks agents can take and what that work costs today.

Start with the status emails.

Book the AI Audit to see which customer service and paperwork tasks agents can take, or describe the workflow now. AI Operations can then run what is built, with your desks handling every exception.

Start with the $49 audit See AI Operations

Starting prices shown · written scope · human controls named

AI operations for freight forwarders, couriers and 3PL warehouses

Before automating Logistics work

Does it file customs declarations?

Will it quote rates?

What happens when a shipment has an exception?

Does it work with CargoWise, Magaya or our WMS?

Can AIGROW run it for us?

Start with the status emails.