Support Agent
A support workflow that classifies incoming tickets, drafts replies from approved knowledge and escalates requests outside its rules with the account context attached. Human approval and escalation rules are agreed before production use.
From $290, live in 7 to 10 days. One-time deployment 30-day support
- Live in
- 7 to 10 days
- What ships
- 7 deliverables
- Connects to
- 6 systems
- After launch
- 30 days support
- Per-seat fees
- none
Everything in the box
Triage support tickets and draft replies.
- AI triage and classification engine
- Auto-drafted response system with approval queue
- Knowledge base ingestion and training
- Escalation rules and routing logic
- Helpdesk integration (bidirectional)
- Performance dashboard (resolution rate, CSAT proxy)
- 30-day production support
- Ticket classification and routing
- Auto-drafted responses for review
- Slack, Zendesk, Intercom integrations
- Full source code ownership
- 30 days of production monitoring
- No per-seat fees
Connect it to the tools in scope
We confirm every required connector before work begins. If a connector is missing or restricted, the revised price and timeline are part of the scope you approve.
The rest of the shelf
Five more systems that already exist, each with a price you can read before you talk to anyone.
Scope Support Agent for your workflow.
Triage support tickets and draft replies. We confirm the connections, acceptance checks and target delivery date in writing before work begins.
From $290 · live in 7 to 10 days