If a connection stops moving data, record what changed before retrying it.
1. Check both systems: Confirm that the source and destination are available and that the relevant account still has access.
2. Check credentials and permissions: Look for expired tokens, revoked keys, removed users, or a role change. Do not send credentials through the contact form.
3. Check the vendor status: An outage, API change, or rate limit at either provider can stop the whole flow.
4. Keep the evidence: Note the last successful sync, the first failed item, the error text, and whether only one record type is affected.
5. Use the recovery steps in the handover: Follow the documented retry or rollback process for that connection. The steps vary by build.
If the connection still fails, use the contact form and include the evidence above, the integration name, and the affected environment. Support and monitoring terms depend on the approved scope or active care plan.