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Hotels industry

AI operations for hotels, guesthouses and holiday rentals

Answer every call, WhatsApp message and email in the guest's language, route booking and availability questions, send pre-arrival messages, collect registration details for the front desk and draft review replies. Your staff keep rates, refunds, complaints and every question about a guest's safety.

Start with the $49 auditSee AI Operations

Each price below is the starting price for one system. Review replies are drafts a manager approves; none is posted on its own.

Hotels operating stack
4 systemsfrom the first enquiry to the review reply
Guest calls
AI receptionist
Email, WhatsApp and OTA inbox
support agent
Pre-arrival and registration
onboarding
Weekly view
reporting

The page connects current AIGROW offers. It does not assume that every team needs the complete stack.

A hotel, guesthouse or holiday rental can hand AI agents the guest communication: answering calls and messages in the guest's language, routing booking questions, sending pre-arrival messages, collecting registration details and drafting review replies. AIGROW builds each system at a published starting price and can run it as an AI Operations function. Rates, refunds and complaints stay with staff.

4 systems, each with its own scope

The prices below come from the current offer pages. They are starting prices for individual systems, not a quote for the complete workflow.

Compare every ready solution
AI ReceptionistAnswer every call in the guest's language, give the facts you approved, such as check-in times, parking and breakfast, and take booking requests where your booking engine allows it or pass them to reservations with the dates written down. Rates outside the published ones, refunds, complaints and anything about a guest's safety go to a person at once. to build, then $149 a month to run. No per-minute surprises.From $390Live in 5 to 7 days
Support AgentSort email, WhatsApp and OTA messages into one queue, draft replies in the guest's language from answers the hotel approved and draft a reply to each new review. A manager approves every review reply. Refunds, rate exceptions, complaints and any guest in difficulty go to staff. One-time deployment with delivered source and 30 days of production support.From $290Live in 7 to 10 days
Onboarding AutomationSend pre-arrival messages on the days you set, collect the registration details the front desk needs before check-in and send the review request after check-out. The front desk checks identity documents and completes the guest registration local law requires. Every message uses wording you approve. One-time deployment with delivered source and 30 days of production support.From $190Live in 5 to 7 days
Reporting PipelinePrepare the weekly view of calls, messages, open requests, missing registration details and reviews waiting for a reply from the systems in scope. The general manager decides what to change. One-time deployment with delivered source and 30 days of production support.From $190Live in 5 to 7 days

A hotel day with the guest queues visible

Hypothetical workflow. It shows how the four published systems could support a small hotel or a group of holiday rentals. It is not a guest story or a claim about results.

Queue or recordWhat the system doesHuman control
Calls to the front deskThe AI receptionist answers in the guest's language, gives the facts you approved and passes booking requests to reservations with the dates written down.Staff handle rates, refunds and complaints
Email, WhatsApp and OTA messagesThe support agent sorts them into one queue and drafts replies from approved answers, in the language the guest wrote in.Staff approve the rules and the exceptions
Arrivals in the next three daysThe pre-arrival sequence sends check-in details and asks for the registration details the front desk needs.The front desk checks identity documents
New reviewsThe support agent drafts a reply to each new review, and the sequence sends review requests after check-out.A manager approves every reply
The weekly reportThe reporting pipeline lists calls, messages, open requests and reviews still waiting for a reply.The general manager decides what changes

Match the bottleneck to the smallest useful system

A workflow belongs in scope only when its inputs, rules, owner and acceptance check can be written down.

Current bottleneckPublished systemWhat stays human
Calls ring out while the desk checks guests inAI ReceptionistRates, refunds and guest safety
Messages arrive on email, WhatsApp and every OTASupport AgentComplaints and every review reply
Guests arrive with registration details missingOnboarding AutomationIdentity checks and registration
Nobody sees which requests are still openReporting PipelineWhat to change

AI Search Visibility remains a separate service

These industry workflows cover operations. The visibility audit measures how configured assistants describe the business and is scoped and priced separately.

Review the related visibility audit

Before automating Hotels work

Scope boundaries, current tools, human approval and how to start with one system.

Yes, within the languages the written scope names. Calls and messages are answered in the language the guest uses, from the same approved answers. A message in a language outside the scope, or one whose meaning is unclear, goes to staff.

It takes a booking or a change only where your booking engine or PMS allows it under your rules, and it quotes only the published rates you approve. Discounts, rate exceptions, refunds and cancellation charges stay with your staff.

Property management systems, channel managers and OTA extranets differ in the access they allow. AIGROW checks each connector, including WhatsApp Business and the OTA messaging in scope, before the scope is approved. Where a booking cannot be written directly, the request goes to reservations for a person to confirm. A missing connector can change the price or timeline.

Each system gets access only to the inboxes, booking records and folders in scope. The written scope names which guest data it reads, where it is stored and which outside services, such as the model provider, process it. In the EU, GDPR applies to that data. Your front desk checks identity documents and completes the registration local rules require.

Yes. The same work can run as an AI Operations function on a monthly plan. AIGROW hosts the agents, keeps the review queue and the action logs and sends a weekly report, while your staff handle every exception. The AI Audit is the first paid step: it maps which guest communication tasks agents can take and what that work costs today.

Start with the guest inbox.

Book the AI Audit to see which guest communication agents can take at your property, or describe the workflow now. AI Operations can then run what is built, with your staff handling every exception.

Start with the $49 auditSee AI Operations

Starting prices shown · written scope · human controls named