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AIGrow provides AI visibility monitoring, a business assistant, blog publishing and scoped automation services. Start with the free scan to inspect the output before paying.

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The scan is free and monitoring plans start at $29 a month. The operations audit is $290, the visibility audit is $490, and custom builds receive a written price before work starts.

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Support ticket calculator

What a support ticket costs, AI against a person

Enter your ticket volume, how long one takes and what the person handling it costs. The calculator prices a ticket both ways, puts the two side by side, and works out how long the AI Support Agent takes to pay for itself.

Free and without sign-up. The arithmetic runs in your browser, so nothing you type is sent anywhere.

Everything that reaches support: email, chat, contact form, the same question twice.

Reading it, finding the answer and writing the reply. Handling time only.

Leave it empty to use $3,750, the typical loaded monthly cost for tier one. That is an anchor, not a measurement of your team.

Leave it empty to use 60%, an assumption. Measure yours from a month of resolutions before planning on it.

Priced at our support reply workload: 3,000 tokens in, 400 out. Those counts are our assumption; the prices are Anthropic's own, read on 22 September 2026.

The payback, worked out
1.6 monthsHow long the $1,490 build takes to pay for itself at 600 tickets a month
A person, one ticket (8 min at $21.65 an hour)
$2.89
The model call, one ticket (3,000 in, 400 out)
$0.0050
One ticket, with 60% closed by AI
$1.16
600 tickets a month, by hand
$1,732
The same month with the agent, plus $79 to run it
$775
Saved a month
$957

The person is priced at $21.65 an hour, the monthly cost over 173.2 paid hours, from the anchor above. Build $1,490 and $79 a month are the published prices of the AI Support Agent. The helpdesk licence, the hosting and the review of drafted replies are not in it.

1.6 months. How long the $1,490 build takes to pay for itself at 600 tickets a month.

Eight minutes of a support agent’s time costs $2.89 a ticket, using the $3,750 loaded monthly anchor. The model call is $0.0050, so tickets cost $1.16 each when AI closes six in ten alone. On 600 tickets a month the $1,490 build pays back in 1.6 months.

How the number is worked out

Every figure the calculator assumes is on this page, so the result can be checked with a pencil.

The person
The loaded monthly cost divided by 173.2 paid hours a month (40 hours a week, 4.33 weeks), times the minutes a ticket takes. Leave the cost empty and it uses $3,750, the typical loaded monthly cost for tier one support. That is an anchor, not a measurement of your team.
The model call
The support reply workload from our model pages, 3,000 tokens in and 400 out, times the list price of the model you pick. Those token counts are our assumption and they are printed on every page that uses them. Prices are the makers’ own, read on 22 September 2026.
The blend
Every ticket pays the model call, because the model reads every ticket. The share it cannot close alone also pays the person’s handling time. The default share of 60% is an assumption: measure yours from a month of resolutions before planning on it.
The payback
The build is $1,490 and the running cost is $79 a month, both published prices for the AI Support Agent. Payback is the build divided by the monthly saving after that $79. When the saving does not cover it, the result says there is no payback instead of showing a long one.
What it leaves out
The helpdesk licence, the hosting and the review time on drafted replies. It counts handling minutes only, so the hours between tickets are not in it, and a saving becomes cash only when those hours go somewhere else.

Eight minutes of an agent on $3,750 a month loaded works out at $2.89 a ticket, or $1,732 a month across 600 tickets. Your own figure moves with the wage you pay and how long a ticket really takes.

The model call for a 3,000-token prompt and a 400-token reply is $0.0050 on Claude Haiku 4.5 at its published price. That is the model only: the helpdesk, the hosting and the review of drafted replies are not in it.

The calculator assumes 60% and leaves the rest to a person, because refunds, angry customers and anything outside the documented rules should escalate. The real share depends on how much of your knowledge is written down, which an audit measures.

At 600 tickets a month, eight minutes each and 60% closed alone, the $1,490 build pays back in 1.6 months after the $79 a month it costs to run. Fewer tickets or a lower close share makes it longer, and the calculator shows that.

See what the support agent does, and what it escalates

It classifies every ticket, answers from your own documents and hands anything outside its rules to a person with the context attached. From $1,490 to build, $79 a month to run.

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