Support ticket cost calculator
Use this support ticket cost calculator with your volume, handling time, loaded hourly cost, rework and helpdesk fees. Compare your automation scenario and payback.
Free and without sign-up. The arithmetic runs in your browser, so nothing you type is sent anywhere.
Use your own numbers. No wage, error rate or automation success rate is assumed. Amounts are in USD.
Enter a whole number, including zero. Use the monthly total across your team.
Required. Use your own measured or planned value.
Include pay, employer costs and overhead per productive hour.
Errors, rework, tools and seats
Optional. Blank excludes this cost; enter 0 to state zero.
Optional. Blank excludes this cost; enter 0 to state zero.
Optional. Blank excludes this cost; enter 0 to state zero.
Optional. Blank excludes this cost; enter 0 to state zero.
Optional. Blank excludes this cost; enter 0 to state zero.
Do not add software here if it is already included in your hourly overhead.
Formula: volume times handling and error rework minutes, divided by 60, times loaded hourly cost, plus tools and seats.
Enter valid volume, minutes and hourly cost. Large totals must remain within safe precision.
Set your automation scenario
Optional. Blank excludes this cost; enter 0 to state zero.
Costs and errors after automation
Optional. Blank keeps your current value; enter 0 to remove it.
Optional. Blank keeps your current value; enter 0 to remove it.
Optional. Blank keeps your current value; enter 0 to remove it.
Optional. Blank keeps your current value; enter 0 to remove it.
Optional. Blank keeps your current value; enter 0 to remove it.
Optional. Charged for every incoming item, including escalations. Exclude charges already counted in the model budget.
Optional. Blank excludes this cost; enter 0 to state zero.
$0.10 input, $0.50 output and $0.01 cache read per million tokens. Prices checked Nov 12, 2026. Provider price source Prices change. Confirm the current rate and billing rules before budgeting.
Model usage is excluded until enabled. Enter provider fees in the other usage field if you pay per outcome instead of tokens.
Enter your costs and expected share automated to compare. Clear or invalid inputs do not use a hidden estimate.
Released time is capacity. Cash savings require an actual reduction in spending.
Automation comparison is incomplete.
Sensitivity to volume and time
AIGROW view setting, 12 October 2026: a 20% scenario range. Change it to your own range; it is not a forecast.
All inputs stay in this browser. Blank optional costs exclude those costs from the estimate.
Cost per ticket includes handling, error rework, tools and seats. Enter your costs and automation share. AIGROW illustrative example, 12 October 2026: 3,000 input tokens and 400 output tokens cost $0.0005 on Claude Haiku 5.5, using prices checked 12 November 2026. This is model usage only; add licences, review and provider fees.
How the number is worked out
Every figure the calculator assumes is on this page, so the result can be checked with a pencil.
- The current service
- Tickets times handling and error rework minutes, divided by 60, times hourly cost with overhead. Add monthly tools and paid seats outside that hourly cost. Divide the total by monthly tickets for cost per ticket. Zero tickets retains fixed costs but has no per-ticket cost.
- The automation scenario
- You supply the share completing automatically. Remaining tickets retain manual handling and rework; automated tickets include your review and error rework. Blank after-state costs keep current values. No wage or automation share is assumed.
- Optional model usage
- Enable token pricing and enter input, output, cache-hit share and extra billed calls per ticket. Repository model prices, including Claude Haiku 5.5, were checked 12 November 2026 and link to provider sources. Every incoming ticket pays the usage charge, including escalations. Prices change. EUR comparisons require your own exchange rate.
- Other fees
- Add hosting, helpdesk licences, seats and per-outcome or per-ticket charges explicitly. Cache writes and context surcharges are excluded unless entered as other usage. Never count the same software cost in both overhead and tools, or token and outcome charges for the same service.
- Payback and sensitivity
- Setup divided by a positive monthly saving gives payback. Compare twelve months of running cost and the first year including setup. Sensitivity changes ticket volume and handling time independently. The adjustable 20% starting range is an AIGROW view setting dated 12 October 2026, not a measured benchmark.
Questions people ask about this number
See what the support agent handles and escalates
It classifies tickets, answers from your documents and hands cases outside its rules to a person with the context attached.