How AI assistants recommend field service management software
A small contractor that asks an AI assistant for field service management software gets a short list of products, and the list can differ from country to country. Here is what the assistants answered in every country the AIGROW Index asked, and what a product can work on.
- Countries asked
- 20
- Names in the rankings
- 225
- Products named per country
- 47
- Names repeated on a rerun
- 53%
- Answers that name the leader
- 61%
The first two rows are counts; the rows under them are medians over the ranked pages. Every question was asked without a location or a chat history.
Asked for field service management software in 20 countries, ChatGPT, Claude and Gemini named about 47 products per country, and 58% of those names came up only once. Each assistant builds its list from what is published about a product. What a vendor controls is that public record: its features, its pricing and its reviews.
What a customer asked, and who came first
One place of the 20, as an example: United States. Every place was asked the same questions in its own language, and its page in the Index has the full ranking.
- What is the best field service management software for a small business in the US?
- I run a plumbing and heating company in the US with six technicians, and we still assign jobs by phone and on paper. Which job management software would you recommend?
- Which field service software would you recommend to a small electrical contractor in the US?
- Which field service app is easiest for technicians to use on their phones at a small company in the US?
- Jobbernamed in 100% of the answers
- Housecall Pronamed in 100% of the answers
- ServiceTitannamed in 83% of the answers
The names that recur
15 different businesses came first across 20 rankings, and 25 names were listed in three places or more. These are the most frequent.
- Jobber14 places
- ServiceM812 places
- Praxedo8 places
- Housecall Pro7 places
- Odoo7 places
- Synchroteam7 places
Counted by spelling: two businesses with the same name in different places count as one.
What an owner can work on
No one can promise a place in an assistant’s answer. What an owner controls is what is published about the business, and these are the parts the questions above point to.
Answer the trades
One question came from a plumbing and heating company that assigns jobs by phone and on paper, and another from an electrical contractor. A page for trades, showing how a job goes from the first call to a finished visit, matches both buyers.
Show the technician’s phone
One question asked which app is easiest for technicians on their phones. Show what a technician sees when a job arrives and how they close it.
Say what size you fit
One question mentioned a company with six technicians. Say how many technicians the smallest plan covers, and how prices change as the team grows.
Every ranking for this trade
The AIGROW Index publishes the ranking of each place with every answer, and how it was measured.
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