How AI assistants recommend review management software
A small business that asks an AI assistant for review management software gets a short list of products, and the list can differ from country to country. Here is what the assistants answered in every country the AIGROW Index asked, and what a product can work on.
- Countries asked
- 20
- Names in the rankings
- 112
- Products named per country
- 29
- Names repeated on a rerun
- 67%
- Answers that name the leader
- 78%
The first two rows are counts; the rows under them are medians over the ranked pages. Every question was asked without a location or a chat history.
Asked for review management software in 20 countries, ChatGPT, Claude and Gemini named about 29 products per country, and 43% of those names came up only once. Each assistant builds its list from what is published about a product. What a vendor controls is that public record: its features, its pricing and its reviews.
What a customer asked, and who came first
One place of the 20, as an example: United States. Every place was asked the same questions in its own language, and its page in the Index has the full ranking.
- What is the best review management software for a small business in the US?
- I own two restaurants in the US and can't keep up with answering reviews on every site. Which review management tool would you recommend?
- Which review management software would you recommend to a dental practice in the US that wants more reviews?
- Which review management tool is the most affordable for a business with one location in the US?
- Birdeyenamed in 89% of the answers
- Podiumnamed in 83% of the answers
- NiceJobnamed in 67% of the answers
The names that recur
5 different businesses came first across 20 rankings, and 29 names were listed in three places or more. These are the most frequent.
- Birdeye20 places
- Google Business Profile20 places
- Podium20 places
- Trustpilot20 places
- NiceJob15 places
- ReviewTrackers14 places
Counted by spelling: two businesses with the same name in different places count as one.
What an owner can work on
No one can promise a place in an assistant’s answer. What an owner controls is what is published about the business, and these are the parts the questions above point to.
Answer the busy owner
One question came from an owner of two restaurants who cannot keep up with replying to reviews on every site. Say which review sites the product covers and how replies are written and sent.
Cover practices that want reviews
Another came from a dental practice that wants more reviews. Explain how the product asks customers for a review, and say how it follows each review site’s rules.
One location, one price
One question asked for the most affordable tool for a business with one location. Publish a plan for a single location and its price, kept current.
Every ranking for this trade
The AIGROW Index publishes the ranking of each place with every answer, and how it was measured.
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