How AI assistants recommend business phone systems
A small office that asks an AI assistant for a business phone system gets a short list of providers, and the list can differ from country to country. Here is what the assistants answered in every country the AIGROW Index asked, and what a provider can work on.
- Countries asked
- 20
- Names in the rankings
- 196
- Products named per country
- 23
- Names repeated on a rerun
- 69%
- Answers that name the leader
- 89%
The first two rows are counts; the rows under them are medians over the ranked pages. Every question was asked without a location or a chat history.
Asked for business phone systems in 20 countries, ChatGPT, Claude and Gemini named about 23 providers per country, and 39% of those names came up only once. Each assistant builds its list from what is published about a provider. What a provider controls is that public record: its features, its pricing and its reviews.
What a customer asked, and who came first
One place of the 20, as an example: United States. Every place was asked the same questions in its own language, and its page in the Index has the full ranking.
- What is the best business phone system for a small business in the US?
- Our office in the US still uses old landlines, and we want to take calls on our laptops and cell phones too. Which business phone system would you recommend?
- Which VoIP phone provider would you recommend to a company with ten employees in the US?
- Which business phone system is easiest to set up for a small office in the US with no IT staff?
- RingCentralnamed in 100% of the answers
- Nextivanamed in 86% of the answers
- Oomanamed in 72% of the answers
The names that recur
12 different businesses came first across 20 rankings, and 17 names were listed in three places or more. These are the most frequent.
- 3CX17 places
- RingCentral12 places
- NFON7 places
- 8x86 places
- Ringover6 places
- Aircall5 places
Counted by spelling: two businesses with the same name in different places count as one.
What an owner can work on
No one can promise a place in an assistant’s answer. What an owner controls is what is published about the business, and these are the parts the questions above point to.
Replace the landlines
One question came from an office with old landlines that wants to take calls on laptops and cell phones too. Show how a call reaches each device, and what staff do to switch over.
Cover the ten-person company
Another asked about a company with ten employees. Say how plans and extra numbers work for a team that size, and how a new employee is added.
Setup without IT
One question asked for the easiest system for an office with no IT staff. Say how long setup takes, what you need to buy and who helps if something goes wrong.
Every ranking for this trade
The AIGROW Index publishes the ranking of each place with every answer, and how it was measured.
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